FREQUENTLY ASKED QUESTIONS (FAQ)
HOW CAN I PLACE MY ORDER ON RANGE WEBSITE?
• Go to our main navigation bar, browse items by category, and select the
items you want to buy. After finalizing your choice(s), go for the checkout option,
select your shipping methods and payment options. Once you have made the
payment, your checkout will be completed.
CAN I SHIP DIFFERENT ITEMS TO DIFFERENT SHIPPING
We process one shipping address per order. If you would like to ship to
different addresses you could consider placing separate orders and making
payments for them separately.
DO I HAVE TO SIGN UP FOR A RANGE ACCOUNT TO BUY
SOMETHING FROM RANGEBD.COM?
You are required to create a RANGE account to place an order.
WHAT FORMS OF PAYMENT DOES RANGE ACCEPT FOR ONLINE
As we always care about our customers, we are providing a very easy
Payment gateway system in rangebd.com. You can
complete your payment via Cash on Delivery, Banking Card payment (coming soon)
WHAT CURRENCY WILL MY ORDER BE BILLED IN?
billing amount will be shown in Bangladeshi Taka (BDT) on the payment gateway.
CAN I CHANGE MY BILLING ADDRESS?
service is available for our registered users only.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Working Days Inside Dhaka City & 5-7 Days Outside Dhaka.
HOW MY ORDER WILL BE SHIPPED?
ship the order to your address (within Bangladesh) via courier services from
our warehouse in Dhaka, Bangladesh. Once you check out, a courier service will
automatically be assigned to your order based on the shipping address that is
provided by you.
I CONFIRMED MY ORDER BUT WAS LATER INFORMED THAT
MY ORDER GOT CANCELLED. WHY DID THAT HAPPEN?
possible reasons for which your order may be canceled included: •You have
provided an incorrect address• Your credit or debit card payment was declined
by the financial institution. •The recipient of the shipping address you have
provided refused to receive your ordered products• The recipient of the shipping address you have provided was unavailable.
WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?
3 days return and replacement Policy: *Product Condition: If you receive
the item is defective/damaged or incorrect/incomplete in condition, it is
eligible for return and replacement if provided the exact item is available
with the same seller. *If the same item is not available from the same seller, you
have to exchange that item with another one that
item value must be equal or more than that of the original invoice. *Custom
made items; innerwear cannot be returned. *The product must be unused, unworn,
unwashed, and without any unclaimed damage. *We will only accept replace the
product if it is resalable. *You cannot return the item. The original invoice
slip is must be enclosed with all exchanges. *We do not accept exchanges
without the original invoice slip. * We do not
have any return or refund facility. • We don’t process exchanges after 7
days of the original purchase date. *Pack your exchange securely in the
original package and attach the invoice slip.